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Mobile App Support
Issues with the mobile app, login problems, or feature questions
Contact SupportFrequently Asked Questions
How do I get invited to use TimeWise?
Your employer or manager will send you an invitation email with a link to join your company's TimeWise workspace. Follow the link and create your account to get started.
How do I check my schedule?
Open the TimeWise app and navigate to the Schedule tab. You'll see your upcoming shifts displayed in both calendar and list views. You can also enable push notifications to get reminders before your shifts.
Can I request time off through the app?
Yes! Go to the Schedule section and look for the time-off request feature. Submit your request and your manager will be notified to approve or deny it.
How do I request coverage for my shift?
Find your shift in the schedule and tap on it. Look for the "Request Coverage" option. This will notify other team members that you need someone to cover your shift.
I'm not receiving notifications. What should I do?
Check your device's notification settings and make sure TimeWise has permission to send notifications. Also check the Settings section in the app to ensure notifications are enabled.
How do I update my profile information?
Go to the Settings tab in the app and tap on your profile section. You can update your name, profile picture, and other personal information there.
What if I'm having trouble logging in?
Make sure you're using the correct email address and password. If you've forgotten your password, use the "Forgot Password" link on the login screen. If you're still having trouble, contact your manager or our support team.
User Guides
For Employees
- Getting Started: How to accept your invitation and set up your account
- Viewing Your Schedule: Understanding the calendar and list views
- Managing Notifications: Customizing when and how you receive reminders
- Requesting Coverage: How to find coverage when you can't work
- Time-Off Requests: Submitting and tracking your time-off requests
For Managers
- Company Setup: Setting up your organization in TimeWise
- Inviting Employees: How to send invitations to your team
- Creating Schedules: Building and managing employee schedules
- Managing Requests: Handling time-off and coverage requests
- Team Communication: Using built-in messaging and notifications
Troubleshooting
Common Issues
- App won't load: Check your internet connection and try restarting the app
- Schedule not updating: Pull down on the schedule screen to refresh
- Notifications not working: Check device settings and app notification preferences
- Login problems: Verify your email and password, try password reset if needed
- Invitation link not working: Make sure you're opening the link on the device where you want to use TimeWise
System Requirements
- iOS: iOS 13.0 or later
- Android: Android 6.0 (API level 23) or later
- Internet Connection: Required for syncing data
- Notifications: Enable push notifications for the best experience
Still Need Help?
Our support team is here to help you get the most out of TimeWise
📧 Email Support
support@timewise-app.com
📝 Contact Form
Use our contact form for detailed questions
⏰ Response Time
We typically respond within 24 hours
Privacy and Security
Your privacy and data security are important to us. Learn more about how we protect your information:
- Privacy Policy - How we collect and use your data
- Terms of Service - Legal terms for using TimeWise
- Data Deletion - Request deletion of your account and personal data
- Data Security: We use industry-standard encryption and security measures
- Account Privacy: Only authorized managers can view your schedule information