HELP

Support Center

Get help with TimeWise and find answers to your questions

Mobile App Support

Issues with the mobile app, login problems, or feature questions

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Email Support

Send us an email for detailed questions or account issues

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Documentation

Learn how to use TimeWise with our comprehensive guides below

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Frequently Asked Questions

Quick answers to common questions

Your employer or manager will send you an invitation with a personal invite code. Download the TimeWise app, tap "I'm an Employee" on the welcome screen, and enter your invite code to join your company's workspace.
Open the TimeWise app and navigate to the My Shifts tab. You'll see your upcoming shifts in list view, with filter options for 1 Week, 1 Month, 1 Year, or All. You can also enable push notifications to get reminders before your shifts.
Yes, but technically you request coverage for the shifts you will miss by taking time off! Go to the My Shifts screen, tap the shift(s) you need off, then tap Request Coverage. Your manager will be notified to Approve or Deny the request.
Check your device's notification settings and make sure TimeWise has permission to send notifications. Also check the Settings tab in the app to ensure notifications are enabled for the types of alerts you want to receive.
Go to the Settings tab in the app and tap on "My Profile." You can update your name, profile picture, and other personal information there.
Make sure you're using the correct email address and password. If you've forgotten your password, use the "Forgot Password" link on the login screen. If you're still having trouble, contact your manager or our support team at bryan.j.gibson@icloud.com.

Troubleshooting

Solutions for common issues

→App won't load: Check your internet connection and try restarting the app
→Schedule not updating: Pull down on the schedule screen to refresh
→Notifications not working: Check device settings and app notification preferences
→Login problems: Verify your email and password; try password reset if needed
→Invitation code not working: Make sure you're entering the code exactly as provided by your manager

System Requirements

iOS

  • iOS 13.0 or later
  • Internet connection required for syncing
  • Push notifications recommended

Android

  • Android 6.0 (API level 23) or later
  • Internet connection required for syncing
  • Push notifications recommended

Still Need Help?

Our support team is here to help you get the most out of TimeWise.

Contact Support Email Us

We typically respond within 24 hours

Privacy and Security

Your privacy and data security are important to us.

  • Privacy Policy — How we collect and use your data
  • Terms of Service — Legal terms for using TimeWise
  • Data Deletion — Request deletion of your account and personal data
  • Data Security: We use industry-standard encryption and security measures
  • Account Privacy: Only authorized managers can view your schedule information
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